Matcha

Note: Actual colors of the outfit may vary from the colors being displayed on your device.

At Riley.pk, we want you to be completely satisfied with your purchase. If you're not, please follow the instructions below for returns or exchanges.

Eligibility for Return & Exchange

• Items can be exchanged or returned within 7 days of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags intact.
• We cannot accept returns or exchanges for items that have been worn, altered, or damaged by the customer.
• Sale or discounted items are not eligible for return or exchange.

Exchange Process

• Contact customer support via 0322-1220673 (call/WhatsApp) or email info@riley.pk within 7 days of receiving your order.
• Provide your order number, product details, and reason for exchange.
• After approval you will receive instructions for sending the item back to us.
• Once we receive and inspect the returned product, the exchange will be processed within 3–5 working days.

Return Process

• If a product is defective, damaged, or incorrect, please email us immediately at info@riley.pk with clear photos of the issue.
• After approval you may choose either an exchange or a store credit. (Refunds are not issued in cash.)

Important Notes

• Shipping costs for returns/exchanges are the customer's responsibility unless the product received was faulty or incorrect.
• We recommend using a trackable courier service when sending returns.
• Riley.pk reserves the right to decline any return or exchange that does not meet the policy conditions.